Appointment reminders are sent to patients 24 hours in advance of a booked appointment. The practice will be switching to a new syestem, week commencing 24th March. As a consequence, there may be some duplication of text reminders for those patients with a booked appointment during this week. We will endeavor to keep this duplication to a minimum.
Our new appointment reminders will still be sent 24 hrs prior to your booked appointment. These will be addressed to the intended individual and include the date, time and location of the appointment. It will also allow patients to cancel the appointment from the reminder, although we would always encourage patients who need to cancel an appointment, to do so as soon as possible so that we can offer it to another patient.
For those patients, who have the NHS App, your appointment reminder will also be visible here.
Appointment reminders will not be sent to patients who have opted out of receiving text reminders. If you have not provided your mobile number to the practice or have recently changed your number, please let the practice know so that we can update your records.
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