Welcome to

The Westgate Practice Online

PLEASE DO NOT COME TO THE HEALTH CENTRE TO BOOK ANY APPOINTMENTS.

If you require an appointment to see a doctor or a nurse please telephone the surgery.

Online booking is currently suspended except for Econsult & Video consultations.

The practice requests that patients treat all of our staff in a respectful manner.

Abuse will not be tolerated, thank you.

Coronavirus

Coronavirus online information service and self assessment tool

https://111.nhs.uk/service/covid-19

Washing your hands

https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

 Travel advice/restrictions

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

 The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.

Self Isolation

Click here to see up to date guidelines

New Services for 2020

Care Navigation and Signposting

When booking your appointment (either in person or by telephone), our patient services team will now ask patients some questions to ensure you are directed to the most appropriate clinician or service.

Video Consult

Patients who are signed up to Patient Access, can now book  a video consultation online.  You will need a video enabled smartphone, tablet or PC with a strong internet connection and the volume turned up on the device.  Video consultations should only be used where the issues can be described or shown to the Doctor and you feel comfortable doing so via the video link.  Please ensure that the reason for your appointment is appropriate for discussion via a video consultation.

Services starting 1st February 2020

Memory Clinics

These are for patients diagnosed as Mild Cognitive Impairment and in need of further assessment. Alternatively, these can be booked for patients in need of further information and encouragement to be referred to the memory or dementia pathway.  If you are concerned about your memory and need further information, then please also book an appointment. 

First Contact Physiotherapist

We now have a specialist physiotherapist as an alternative to an appointment with the GP for patients with a muscle, bone or joint problem.  The physiotherapist can assess your condition and plan on how to manage it.  They do not provide ongoing treatment, however, if this is what is required, you will be referred on.

 Services starting 1st April 2020

Specialist Diabetic Clinic

These are for more complicated diabetic patients and will require a blood test prior to an appointment.  Your GP/Practice Nurse will advise should you need to be referred.

Wellbeing Service

We are now offering direct appointments with the well being team.  These are for patients aged over 16yrs to help people who are experiencing common mild to moderate mental health difficulties such as depression, anxiety and panic, low mood, stress and worry, phobic, trauma, OCD and long term health conditions.

IMPORTANT INFORMATION REGARDING LONG TERM CONDITION ANNUAL REVIEWS

YOUR ANNUAL REVIEW WILL NOW BE DUE IN YOUR BIRTHDAY MONTH.

A LETTER OF INVITATION WILL NO LONGER BE SENT.

PLEASE CONTACT THE PRACTICE ONE MONTH PRIOR TO YOUR BIRTHDAY TO ALLOW TIME FOR YOUR NECESSARY BLOOD TESTS.

Try our E-Consult Service below

 view this useful video eConsult 

 Extended Access Appointments - Lichfield and Burntwood GP Network

 From the 1st of September 2018, in addition to the Practice’s normal opening hours, you can also book an appointment to see a local clinician in the evenings between 6:30 to 8:00 pm, or on Saturday and Sunday at locations across Lichfield and Burntwood. GP Practices are working together to provide Extended Access appointments to our patients. This means that your appointment may be with a different GP or health professional  based in a different location or Practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the surgery during our normal opening times. When you call, our Patient Services Team will be able to help you to find a suitable appointment.

At The Westgate Practice in Lichfield our doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Please note, to access our online appointment and prescription services, patients will need to register for this service. Please call into our surgery at your convenience, bringing one form of identification with you - thank you.

At Westgate we offer a text reminder service to all our patients who inform us of their mobile number. This service is used to remind patients of appointments booked and for general clinic dates. Any risk of the messages being intercepted is addressed by minimising the information sent. If you use the online services to update your contact details and do not want to be included in the text reminder service please contact the practice. 

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.