- When and how will I be contacted following my online form submission?
When completing the online form, you can select how you wish to be contacted. We would like to remind patients submitting online medical requests, the practice may telephone on the same day if they assess a problem as requiring a same day appointment. Patients should be available to receive this telephone call and possible same day appointment.
- I have several medical problems; can these be submitted on the same triage form?
The short answer is no. Appointments are offered on the basis that the clinician can only deal with one problem within the timeframe of one appointment. The self-book appointment link is also based on booking one appointment at a time. We politely ask that patients with more than one problem, think about what they need dealing with first. The practice has the same number of staff and appointments as we did previously, so please be mindful and considerate when using the triage system. We are sure that patients who require help will want to know that others are using the triage system appropriately.
- I would like to book a nurse appointment, should I use online triage?
The online triage form should ONLY be used for same day and non-urgent medical problems. Please DO NOT use the triage form for feedback or complaints, nursing appointments, travel enquiries, HRT, prescription requests or annual health reviews, etc.
The online triage system also allows the submission of admin requests. These are for enquiries that a member of our Patient Services Team can deal with. We need to ensure that doctors assess health problems ONLY.
- If triage requests are online, what will the Patient Services Team be doing?
Our Patient Services Team undertake a variety of activities at the practice. For example, staffing reception allows us to arrive patients for their appointments and direct them to the correct waiting areas, assist patients using the healthcare monitor, deal with general enquiries, accept samples requested by clinical staff, take deliveries of stock and post.
Behind-the-scenes, there is a whole raft of administrative work undertaken on a daily dasis. These include prescription and medication requests, scanning and adding documents to medical records, completing and sending referrals, dealing with new patient registrations, coding, adding appointments to our clinical system, actioning forms submitted via the website, coordinating care with other healthcare professionals, assisting Drs with triage admin and administrative queries and much more.