Using an online form
There are many things you can do online at our surgery. Some tasks you can do using a website called Accurx where you can:
- request an appointment
- request a sick note
- ask about test results
- contact us about an admin request
You can also use the online forms on our website to contact the surgery. You do not need an account to use this website.
Using your NHS account or Patient Access
There are other tasks you can do online, like:
- order repeat prescriptions
- view your test results
- access your health record
- check or cancel appointments
- see your vaccination record
For these, you can use your NHS account (through the NHS website or NHS App) or Patient Access.
Setting up an NHS account
To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login.
Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.
Setting up Patient Access
To set up Patient Access for the first time:
- fill out a register for online services form
- upload or visit the surgery with photo ID so we can confirm your identity
- we will give you a username and password
- go to Patient Access or use the app to register
Proxy Access
What is Proxy Access?
A GP surgery can give someone proxy access so they can help another person manage their GP health and care.
A proxy may be able to act for the person they support, by:
- ordering repeat prescriptions
- booking appointments
- contacting the surgery or speaking to surgery staff
- viewing test results or vaccinations
- accessing part of the GP health record, to help with health-related tasks and managing health issues
Reasons for Proxy Access:
Reasons for wanting or needing help could include:
- having a physical or mental health condition
- technical barriers, for example not having a computer or a smartphone
- language barriers, for example if it’s not easy to access services in English
- practical reasons, for example working shifts or unsocial hours
- age, for example a child may need a parent to manage their GP services
If you’re aged 16 or over, you can ask for someone to be your proxy for any reason. It does not stop you having access to your GP services yourself.
If you help someone else with prescriptions, booking appointments or managing their health and care, getting proxy access could make it easier and more convenient.
Setting up Proxy Access
To arrange proxy access, both the patient and representatives will have to complete a Proxy Access Consent Form, which can be requested from reception. We require this form to be handed in in-person so that we may verify the identity of the representatives named.
We will ensure that the patient providing access understands and agrees. The practice will then decide what access, if any, is appropriate, and make the changes in their clinical systems to set it up.
Adults aged 16 and over are assumed to be able to understand and consent to their own treatment. This is called having capacity.
If the person you want to help cannot understand or agree to you acting for them, for example because of a condition such as dementia, this is called lacking capacity.
The GP surgery may still be able to give you access. They will make a decision based on what is in the best interests of the person who needs help.