Shenstone Surgery Refurbishment - The surgery at Shenstone will be closed from 1pm on Friday 18th October for internal refurbishment. It will re open on Monday 4th November. During this period all services, including prescriptions, will be dealt with at Greenhill Surgery, Lichfield.
Flu Clinics - Please see home page for information about the final 'walk in' free flu vaccination clinic we are holding on Saturday 26th October.
Newsletter Autumn Edition 2019
Autumn 2019 Newsletter
We are starting to use ACCRUX to send messages to patients about their health care, however this is in it's early stages at the moment.
Minutes of PPG Meeting held 29th July 2019:
Medications to purchase "over the counter". Please see list attached to help you with minor, short term conditions.
Medication Advice for Minor Conditions
eConsult - NOW LIVE - Consult our doctors online
'Ask NHS' app – get involved
Have you used the new Ask NHS App? We want to hear from you! ‘Ask NHS' provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 Nurse to discuss your symptoms further. You can also search NHS approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. If you haven’t used the app before you can download the app via Google Play (for Android phones) or Apple App Store (for iPhones).
We are introducing an initiative to help people to find the most appropriate source of help when they call our Practice or pop in to make an appointment.
This means that our specially trained Reception staff may ask questions about why appointments are required.
You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as Nurses or Pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.
Our trained Reception staff will be able to offer you the most appropriate help using the range of information they have access to.
There is great pressure on appointment availability. At the Westgate Practice during August 2019, 6442 patients attended their appointment. However, 308 patients did not attend their appointment. We now have a separate cancellation line so please remember to cancel if you no longer need your appointment!
Confidentiality - Privacy Notice
We have now updated our Privacy Notice in accordance with the new General Data Protection Regulations (GDPR). For further information please refer to our Practice Policies
National Diabetes Audit
The Practice is taking part in an important national project about diabetes care and treatment in the NHS. If you are a diabetes sufferer please read the information on the links below:
National Diabetes Audit Poster
NDA Patient Information Leaflet
Patient Feedback - "You said..." - We did
"I can't always hear the television in the Doctors' waiting area"
We have now added sub-titles to make it easier for you.
“ I have difficulty getting through on the telephone lines and have to wait a long time”
In response to feedback from patients regarding our telephone lines, the Westgate Practice implemented a new telephone system. This new telephone system provides patients with a choice of options to access to speak with the most relevant person. Should a caller not wish to wait, they can decide to call back at an alternative time, however it is better to hold on than to keep ringing back. We now also record all calls for training purposes. Our staff are able to access live information during the day of calls into the practice. This includes how long average callers are waiting, how many callers are queuing at any one time and how many calls have been missed. There is also now a separate option to cancel an appointment.
“ I find it difficult to get an appointment”
The Westgate Practice continually reviews the quality and standard of our performance and the services we provide to patients. The practice is able to offer a wide clinical choice of expertise for patients. We now have 20 GPs working at the practice, 9 practice nurses and 5 advanced nurse practitioners. As a training practice we also have a number of registrars working with the practice. More recently the practice has recruited two new Salaried GPs and a Clinical Pharmacist. In addition, to increased staff resources, the practice now offers "E-Consult" (found on our "Home" page) which is an on-line service where the patient answers a series of questions regarding their health condition, this then goes to a doctor. We will contact you within 24-48 working hours with information of what the doctor wants you to do next. This enables patients to consult with their own NHS GP simply by completing a quick online form. Please see our website for more information