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Westgate News

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Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Patient Online Services


The Westgate Practice currently offers the following on line facilities:


Patients can book, view, amend, cancel and print appointments online.

Patients can order, view and print a list of their repeat prescriptions or medicines and appliances.

Register for on-line Services

To take advantage of the on-line booking services you first need to register for them. Please bring a form of identification e.g. driving licence or bank card to either the Greenhill or Shenstone surgery and we can register you while you wait. Please note that, due to patient confidentiality we are not able to produce registration documents for spouses, partners or children over 16 without their prior written consent.

Patients have access to a summary of their medical record containing information regarding medications, allergies, adverse reactions and vaccinations.

Patient Access online to their GP record

Patients can request to view on-line detailed information from their medical record (i.e. information held in coded form) and test results. Patients must have registered for the on-line booking service and then, to gain this further access, complete a form available from Reception or which can be printed from the link below. All requests for such access will be dealt with on a case by case basis and a GP will judge if it is in the best interests of the patient to allow the access.

Access to on-line Records Form

We publicise and promote our online services to our patients through the practice website, practice waiting room leaflets and posters.

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